Genesis Group, Inc. - Managed IT Services - TechGuard Keeping People and Information Secure & Connected with Denver IT Services
TechGuard Logo TechGuard

No matter what industry or type of business youre in, your business thrives on being connected. Be it by phone, fax, e-mail, or even text messaging, cut these service off and your company will immediately flounder.

There is a way to prevent your business from being cut off from your customers. A way to secure the data it has taken you years to acquire and is irreplaceable. A way to head off disasters and even minor productivity- costing hiccups. A single, simple way to ensure your investment in your staff is...

secure & protected!


The statistics paint a grim picture: half of all businesses never reopen after experiencing a catastrophic data loss and 90 percent close within two years, according to research firm Baroudi Bloor International.



Genesis Groups TechGuard is a program that fully covers your entire technology infrastructure providing you with a level of network monitoring, help desk and vendor management previously reserved for Fortune 1000 companies.

TechGuard
virtually guarantees your key business tools, e-mail, internet and other network resources are never inoperable leaving your business hanging by a virtual thread. e never inoperable leaving your business hanging by a virtual thread.
  Your Team



Service Silver Gold Platinum
24 x 7 Full Best-Practice Network Monitoring
  • Servers, Desktops, Laptops, and All Other IP-addressed Devices (Printers, Network Appliances, Gateways, etc.)
  • 24 x 7 Full Best-Practice Attack Monitoring
  • Hostile activity will never again go unnoticed.  All attacks that are repelled by the firewall are instantly communicated to a support technician.
  • 24 x 7 Full Best-Practice Attack Monitoring
  • If your firewall goes down for any reason, one of our support technicians will be instantly alerted.  Testing of the firewall occurs continuously every five (5) minutes.
  • Additional Services:
  • Immediate Analysis of Error Log Alerts with intelligent escalation as necessary.
  • Asset/Inventory Management
  • Remote Control
  • Trouble Ticketing
  • Executive Reporting
  • Software License Compliance
  • Remote Client Provisioning (no site visit necessary)
  • Anti-Virus, Anti-Spam, Anti-spyware, and Anti-Malware Protection
  •  
  • Email-Defense (triple virus and worm scan, spam block, content and attachment filtering, quarantine management, and 24/7 monitoring
  •  
  • Security Patch Management
  •  
  • Operating System and Application Patch Management
  •  
  • Web-Defense anti-phishing, spyware, "safe-searching" technology
  •    
  • Message Archiving (HIPAA, Sarbanes-Oxley, and FRCP compliant) . . . 1, 5, 3, or 7 years
  •    
  • Automatic Remediation/Resolution of Level 1 Error Log
  •    
  • US-based, Tool-Free, Live Help Desk Support during business hours (with optional 24x7 including all major holidays available)
  •    
  • Vendor Evaluation & Management
  •    
           
    Silver Guaranteed Response Time Crisis Management  (1x12)*    
  • 1 Hour per month Telephone Support and 1 Hour per month On-Site Support
  •    
    Gold Guaranteed Response Time Crisis Management  (1x 8)*    
  • 2 Hours per month Telephone Support and 2 Hours per month On-Site Support (a $500 value)
  •    
    Platinum Guarantee Response Time Crisis Management (on-site within 4hrs . . . 1x 4*)    
  • 3 Hours per month telephone support and 3 Hours per month On-Site Support (a $750 value)
  •    
  • 1 PC Rebuild per month (for catastrophic failure or system crash) (a $500 value)
  •    
  • Home PC Management for Principal
  •    
    * 1hr acknowledgement / 12_8_4 hr onsite

    Imagine having the security of a full-time IT person monitoring and immediately resolving any and all network issues. Now you can have that feeling of being totally protected. You can rest easy with the knowledge you have a staff of trained and certified IT professionals watching over your IT infrastructure.

    TechGuard is a proactive, preventative program designed to virtually eliminate all computer and network crashes, downtime, infections and spyware/malware.

    TechGuard is available in three service levels, one to fit every organization, no matter what the size. Each level is available for servers, desk-bound workstations and mobile laptops. Additionally, all three levels provide coverage for all IP addressed network devices including, printers, network appliances, gateways, routers, etc.)

    Now is the time to prevent network downtime resulting in loss of productivity and money-losing downtime. Call Genesis Group now to enroll in a TechGuard package today and enjoy complete peace of mind knowing your organizations entire IT infrastructure is being monitored 24/7.
      Call Today


    Network Administration
    Network Administration

    Our clients receive the same service level and attention to detail that usually belongs only to larger companies who have in-house IT staff.

    Let’s talk about your next IT project . . .
    303.255.2583

    read more

    Desktop Support & Helpdesk
    Desktop Support & Helpdesk

    The following is a list of a few of the services Genesis Group’s technicians will provide:

    • Computer equipment maintenance
    • Assistance with software, including:
    • Installation
    • Upgrades
    • Data transfer/conversion
    • Desktop configuration
    • Installation of security patches
    • Training on PC hardware, applications, and networking processes
    • Antivirus configuration and or removal
    • Equipment upgrades
    • Preventative maintenance
    • Relocation of equipment/cabling
    read more

    Network Security
    Network Security

    Have you considered the fact that someone attempting to do harm or even a disgruntled employee could be trying to hack into your network? If not, you should. It is a crime which more and more small businesses such as yours are experiencing.

    Let’s talk about your network security . . .
    303.255.2583

    read more

    Telecommunications
    Telecommunications

    Nothing is more important than your company’s communications with customers and vendors.  The fastest servers will not make up for a slow Internet connection.  Voicemails will never be heard if your phone lines are unreliable. Your telecommunications infrastructure is your life-blood!
     
    Let’s talk about your voice and data lines . . .
    303.255.2583

    read more

    Application Development and Support
    Application Development and Support

    Custom software applications can make the difference between success and failure in your business. If your loosing efficiency and productivity to out of the box software that you have to "work around", then it's time to talk to our expert team of software developers to see if there is a solution that can bring you increased levels of profitability.

    read more

    Web Hosting
    Application Development and Support

    When you need your site available 24 x 7, and you want the quality and customer service provided by Genesis Group, then maybe it's time to rethink who provides your web hosting service.

    We offer one of the most advanced and reliable web hosting platforms available designed on the Microsoft Windows 2008 recommended hosting platform.

    read more